FAQ
Our Products
What are Sonder Lumière candles made of?
Each candle is hand-poured using a premium soy wax blend, crafted for a clean, eco-friendly burn. We use phthalate-free, cruelty-free fragrance oils and natural wooden wicks that create a soft, soothing crackle as they burn.
How should I care for my candle?
To ensure the most beautiful, clean, and lasting burn, follow these refined care rituals:
1. First Burn, Set the Memory
Allow your candle to burn for 2–3 hours on the first light—until the entire top layer is melted. This sets the “memory ring” and prevents tunneling.
2. Trim with Intention
Always trim your wood wick to ¼ inch before each burn. This ensures a steady flame, prevents soot, and extends the life of your candle.
3. Let It Glow, Not Go
Burn for no more than 3–4 hours at a time to preserve the fragrance and integrity of the vessel.
4. Burn Within Sight
Always place your candle on a stable, heat-resistant surface and keep it away from drafts, children, and pets.
5. Extinguish Gracefully
Snuff the flame, don’t blow. This maintains the wick’s shape and keeps the wax surface smooth.
What makes your wood wicks special?
Our wood wicks are sustainably sourced and handcrafted to enhance your candle experience with a subtle, comforting crackle — reminiscent of a cozy fireplace. They also help your candle burn more evenly and emit a stronger scent throw.
Are you vegan and cruelty-free?
Yes. All Sonder Lumière candles are 100% vegan, cruelty-free, and made with clean, non-toxic ingredients. We believe in conscious luxury that cares for you and the planet.
How long do the candles burn?
Depending on the size of your candle, burn times range from 40 to 80 hours. Each candle is made to offer a slow, luxurious burn that fills your space with lasting fragrance.
Shipping & Delivery
How long does it take for my order to be processed and shipped?
Standard shipping: 3-7 business days
Express shipping: 1-3 business days
Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you.
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.